Avoiding Scams

Do not follow an unexpected link or send money, codes, passwords, or recovery secrets. Open the known official site yourself, compare the request with its published guidance, and preserve the message for reporting.

Treat urgency, secrecy, guaranteed returns, or a demand to pay an extra fee to unlock or recover money as warning signs. Scammers may copy a brand's name or logo; those alone do not verify who contacted you.

Check the full domain and account handle using a bookmark or an address you already trust, not a link or phone number in the message. If the request claims to be from support, start a new conversation through the official site's listed route. The FTC warns about impersonation and crypto-payment scams; do not send crypto to someone who unexpectedly tells you to protect funds that way.

Save the message, sender, date, transaction reference, and screenshots, but redact personal and account data before sharing publicly. If you already paid or exposed credentials, contact the relevant payment provider or account service through verified channels promptly and follow its incident instructions.

A quick verification routine

• Stop before clicking, paying, or sharing information
• Verify the domain and contact route independently
• Compare the request with official instructions
• Save evidence and redact sensitive details
• Report through the relevant official channel

Never share these secrets

• Passwords, one-time codes, or recovery codes
• Wallet seed phrases or private keys
• Full payment details in public posts or unsolicited chats

If money or account access may be at risk, stop communicating through the suspicious channel and report via independently verified support.